You will receive an email with the tracking number once the order has left the warehouse.
Enter it in TRACK ORDER rpage to check its status.
In case the tracking number doesn’t work, try it again in a few hours, as the system may take a little longer than expected to upgrade the latest information. If your order has to go through Customs, we are not responsible for any additional costs that this may entail.

To place an order, select the JEWELRY you like and add them to your cart. Proceed to checkout, fill in the required information including the shipping address and payment method, and confirm your order.

We accept a wide range of payment options per region, including; Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay and many other local methods. 

The payment methods available in your area will be presented to you upon checkout.

This may have different reasons such as a failed security check, failed account funds or not finishing your order properly.

Please check whether the purchase amount has left your bank account and reach out to our customer service team so we can help out admin@yubama.com

Yes, you can use a coupon or promo code during checkout. Enter the code in the designated field on the checkout page, and the discount will be applied.

Currently, we do not offer installment or partial payment options. We accept full payment for the product during the order placement process.

🚚 YUBAMA Shipping Policy

Processing time: All orders are processed within 2 business day.

🌍 Shipping Costs & Delivery Time by Country🇬🇧 United Kingdom• Delivery Time: 4-9 business days after dispatch.• Shipping Fee: £3.15 GBP.• Free Shipping for orders over £31 GBP.🇺🇸 United States• Delivery Time: 3-8 business days after dispatch.• Shipping Fee: ~$4 USD.• Free Shipping for orders over $39 USD.🇨🇦 Canada• Delivery Time: 5-9 business days after dispatch.• Shipping Fee: ~$5.50 CAD.• Free Shipping for orders over $52 CAD.🇪🇺 European Union (France, Germany, Spain, etc.)• Delivery Time: 5-8 business days after dispatch.• Shipping Fee: ~€3.70 EUR.• Free Shipping for orders over €36 EUR.🇦🇺 Australia• Delivery Time: 5-10 business days after dispatch.• Shipping Fee: ~$6 AUD.• Free Shipping for orders over $60 AUD.🇯🇵 Japan• Delivery Time: 5-8 business days after dispatch.• Shipping Fee: ~¥650 JPY.• Free Shipping for orders over ¥6,500 JPY.🇦🇪 United Arab Emirates• Delivery Time: 7-10 business days after dispatch.• Shipping Fee: ~15 AED.• Free Shipping for orders over 145 AED.🌍 Rest of the World• Delivery Time: 5-10 business days after dispatch.• Shipping Fee: Converted £3.15 GBP to the local currency based on exchange rates.• Free Shipping for orders over £31 GBP (or equivalent in local currency).📌 Important Notes• All orders are shipped via a reliable shipping service, and delivery times may vary due to customs procedures.• Please ensure your shipping address is correct to avoid delays or lost packages.• If an order is returned due to an incorrect address, an additional reshipping fee may apply.📧 For any shipping inquiries, contact us at:CUSTOMER SERVICE🚀 We look forward to delivering YUBAMA jewelry to you as soon as possible!

Shipping Companies: We use several shipping companies, including USPS, and DHL , to ensure that your package is delivered in a timely and safe manner.

Shipping damage: If your package arrived damaged, please contact us within 30 days of receiving your order. We will work with you to solve the problem as soon as possible.

We are so sorry to hear this! We use the highest quality materials and techniques to build your frames, however should the unfortunate circumstance of a faulty item occur please contact us at admin@yubama.com immediately upon receipt with photographs of the defects. We will endeavour to resolve this issue as quickly as possible.

We accept returns within 30 days of receiving the order. The product must be in perfect condition, in its original packaging, and with the tags attached. For more detailed information, please refer to our refund policy..

After receiving and inspecting the returned item, we will process your refund request. The refund amount will be returned to your original payment method.

We accept returns within 30 days of receiving the order.

Yes, all our jewelry items are made of high-quality materials such as sterling silver, gold, gemstones, or other materials specified in the product description. We take pride in providing authentic and carefully crafted pieces.

Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping and include a personalized message for the recipient.

You can contact our customer support via email at admin@yubama.com . We will respond to your inquiry as soon as possible.

On our website, you can find information about the sizes of each jewelry model on the product page.

Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank, including Yubama.