โญ 1,177+ reviews โ rated 4.88/5
Clear refund terms. No surprises. No runaround.
๐ซ Order cancellation
Changed your mind before it arrives
Before shipping
Contact us as soon as possible. If your order has not shipped yet, we cancel it and issue a full refund.
โ Full refund
After shipping
Once your order is in transit, cancellation is not possible. You are fully covered by the 90-Day Real-Life Test when it arrives.
Covered on arrival
๐ก๏ธ Quality issue โ within 90 days
Color change, break, or defect
If your jewelry changes color, breaks, or has any defect within 90 days of delivery, you choose how we make it right.
Option A
Full refund to your original payment method. Most refunds processed within 48 hours. Maximum 7 business days.
Option B
Pick any replacement product from our store โ no price limit.
โ Worn jewelry accepted
โ No return needed
โ Keep the original
๐ Quality issue โ after 90 days up to 10 years
The 10-Year Color Promise
If the color fades or changes from normal daily wear after 90 days, you are still covered. Pick any replacement product from our store โ no price limit. Keep the original piece.
Replacement only โ no refund
โ No return needed
โฉ๏ธ Changed your mind โ within 90 days
No defect โ just not for you
If you are not happy with your purchase and the item is unworn and in its original condition, contact us within 90 days. We issue a full refund. Most refunds processed within 48 hours. Maximum 7 business days.
โ Full refund
Customer covers return shipping
Unworn, original condition
๐ How to request a refund
1
Email admin@yubama.com with your order number, full name, and the product name.
2
For quality issues โ include a short video showing the problem (color change, break, or defect).
3
We respond within 24 hours. You choose: refund or replacement.
4
Most refunds hit your account within 48 hours. Maximum 7 business days.
๐ Refund conditions
โข Refunds are issued to the original payment method only.
โข Quality claims (color, break, defect): refund available within 90 days. Replacement available up to 10 years.
โข "Changed your mind" returns: item must be unworn and in original condition. Customer covers return shipping.
โข Damaged or defective on arrival: replaced immediately at no cost โ no return needed.
โข Replacement products have no price limit โ choose any piece from our store.
โข Cancellations before shipping: full refund. After shipping: covered by the 90-Day Real-Life Test on arrival.
โข Quality claims (color, break, defect): refund available within 90 days. Replacement available up to 10 years.
โข "Changed your mind" returns: item must be unworn and in original condition. Customer covers return shipping.
โข Damaged or defective on arrival: replaced immediately at no cost โ no return needed.
โข Replacement products have no price limit โ choose any piece from our store.
โข Cancellations before shipping: full refund. After shipping: covered by the 90-Day Real-Life Test on arrival.