🔄 Return Policy – YUBAMA
📦 Return Policy
At YUBAMA, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it under the following conditions:
• Returns are accepted within 30 days from the date of delivery.
• Shipping fees are non-refundable.
• The customer is responsible for the return shipping cost in all cases, regardless of the destination.
🔧 Returning Defective or Low-Quality Products
• We accept returns or exchanges for items that arrive defective or faulty within 100 days of the delivery date.
• If you provide a clear video showing any quality issue, such as rust or visible defects, you won’t need to pay any return shipping fees. You will either receive a full refund or a replacement product, based on your preference.
• We are highly confident in the quality of our products, but this guarantee is in place to ensure a worry-free shopping experience for our customers.
📩 How to Request a Return or Exchange?
1. Contact us CUSTOMER SERVICE with your order number and the reason for the return or exchange. If applicable, attach a video demonstrating the issue.
2. We will review your request and provide instructions for returning the product.
3. Once we receive and inspect the product, we will issue a full refund to your original payment method or send a replacement item, depending on your choice.
⚠ Return Conditions
• Items must be returned in their original condition, unused, and in their original packaging.
• If an item is returned damaged or in an unacceptable condition, YUBAMA reserves the right to reject the return and send the item back to the customer.
• Approved returns will be refunded to the original payment method within 5-10 business days after receiving the product.
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📌 Important Notes:
• Please ensure that you provide the correct shipping address to avoid delays or lost packages.
• If a package is returned due to an incorrect or insufficient address, additional shipping fees may apply for reshipment.
📧 For any inquiries regarding returns or exchanges, please contact us at: CUSTOMER SERVICE
🚀 Our goal is to provide you with a smooth and satisfying shopping experience!